Delivery is free on orders of €150 or USD 150 and above, depending on the currency displayed when you place your order. Below this threshold, the applicable charges are shown in your basket and before payment.
Available destinations, delivery methods and estimated timeframes are shown during checkout. Preparation times may vary according to product availability, quantities and any customisation requested. The stated timeframe is an estimate and may be affected by the carrier, customs formalities or events beyond our reasonable control.
Where tracking is available, you will receive the relevant details once your order has been dispatched. Please check the accuracy of your address before confirming your order. To request a correction before dispatch, please contact support@deleurde.com promptly.
Customs duties, import taxes or local charges may be levied by the destination country. Where they are not included at checkout, they remain the recipient’s responsibility.
Please inspect the parcel and items upon delivery. In the event of damage, an error or a missing item, contact support@deleurde.com as soon as possible, quoting your order number and attaching relevant photographs. Your statutory rights and guarantees remain fully applicable.
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