All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a separate notification once your order has been shipped.
Our estimated delivery time is between 2 and 4 weeks. This timeframe reflects our commitment to offering products recognized for their quality, craftsmanship, and refinement. We work closely with specialized suppliers selected for their expertise and the exceptional finish of their products.
To ensure your tableware arrives in perfect condition, we partner with experienced logistics providers who handle packaging and transportation with the utmost care. Given the fragile nature of our products, each order is carefully packed and monitored throughout the shipping process.
We have chosen to prioritize secure handling and delivery quality, even when it requires longer transit times, to ensure that your items arrive safely and in excellent condition.
Our products may be shipped from the United States, Europe, or China, depending on product availability and logistics requirements.
Shipping costs are automatically calculated and displayed at checkout for complete transparency.
Orders under €100: flat shipping rate of €15 (or the equivalent amount in your selected currency).
Orders of €100 or more: free shipping.
This policy allows us to provide secure transportation and protective packaging while offering complimentary shipping on larger orders.
Once your order has been shipped, you will receive an email containing a tracking number that can be used to monitor the status of your shipment.
Please allow 48 to 72 hours for tracking information to become available after receiving your shipping confirmation email.
If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us at:
When contacting us, please include your full name and order number so that we can investigate the matter and assist you as quickly as possible.
✔ Careful and secure delivery
✔ Responsive customer service
✔ Carefully selected products
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